We want you to be 100% happy with your purchase. In the event of loss or damage in the mail, please contact us ASAP with photographs of any damage or proof of loss/miss-delivery so that we can start a claim on your behalf from this end as we always ship via Australia Post fully insured.

We do NOT refund items due to "buyers remorse".

If the item does not fit, please contact us ASAP with regards to an exchange or refund.

All returns must be received by us within 30 days of being sent back, packaged EXACTLY as they were when you received them, in the original box and packaging to:

h'Art of Fire by Poole

13 Macedon Street, Hemmant, QLD 4174